:root{
  --primary:#0b57d0;
  --primary-hover:#0842a0;
  --primary-container:#d3e3fd;
  --on-primary-container:#041e49;
  --surface:#ffffff;
  --surface-alt:#f8fafd;
  --surface-soft:#f1f4f9;
  --surface-tonal:#e9eef6;
  --text:#1f1f1f;
  --text-soft:#444746;
  --muted:#6f7478;
  --line:#dfe3e7;
  --line-strong:#c7cdd2;
  --success:#137333;
  --success-bg:#e6f4ea;
  --warning:#8a5300;
  --warning-bg:#fef7e0;
  --danger:#b3261e;
  --danger-bg:#fce8e6;
  --shadow:0 1px 2px rgba(60,64,67,.08),0 2px 8px rgba(60,64,67,.08);
  --shadow-lg:0 8px 28px rgba(60,64,67,.18);
  --radius-sm:10px;
  --radius:16px;
  --radius-lg:24px;
}
*{box-sizing:border-box}
html,body{min-height:100%}
body{
  margin:0;
  background:var(--surface-alt);
  color:var(--text);
  font:14px/1.55 -apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Microsoft YaHei",sans-serif;
  -webkit-font-smoothing:antialiased;
}
button,input,select,textarea{font:inherit}
button{cursor:pointer}
[hidden]{display:none!important}
.app-header{
  height:72px;
  display:flex;
  align-items:center;
  padding:0 28px;
  background:rgba(255,255,255,.96);
  border-bottom:1px solid var(--line);
  position:sticky;
  top:0;
  z-index:50;
  backdrop-filter:blur(14px);
}
.brand{display:flex;align-items:center;gap:12px;min-width:260px}
.brand-mark,.login-icon{
  display:grid;
  place-items:center;
  background:var(--primary);
  color:#fff;
  font-weight:700;
  letter-spacing:-.4px;
  border-radius:14px;
}
.brand-mark{width:40px;height:40px}
.brand-name{font-size:16px;font-weight:650;line-height:1.25}
.brand-sub{font-size:11px;color:var(--muted);margin-top:2px;letter-spacing:.2px}
.header-health{
  margin-left:auto;
  margin-right:18px;
  display:flex;
  align-items:center;
  gap:8px;
  color:var(--text-soft);
  font-size:13px;
}
.header-actions{display:flex;align-items:center;gap:8px}
.version-badge{
  padding:5px 9px;
  background:var(--surface-soft);
  border:1px solid var(--line);
  border-radius:999px;
  color:var(--muted);
  font-size:12px;
}
.status-dot{
  width:9px;
  height:9px;
  border-radius:50%;
  background:#9aa0a6;
  display:inline-block;
  flex:0 0 auto;
}
.status-dot.ok{background:#1e8e3e;box-shadow:0 0 0 4px rgba(30,142,62,.12)}
.status-dot.warn{background:#f9ab00;box-shadow:0 0 0 4px rgba(249,171,0,.12)}
.status-dot.bad{background:#d93025;box-shadow:0 0 0 4px rgba(217,48,37,.12)}
.status-dot.loading{background:#1a73e8;animation:pulse 1.4s infinite}
@keyframes pulse{0%,100%{opacity:.35}50%{opacity:1}}

.login-view{
  min-height:calc(100vh - 72px);
  display:grid;
  place-items:center;
  padding:32px 20px;
  background:
    radial-gradient(circle at 18% 18%,rgba(66,133,244,.10),transparent 28%),
    radial-gradient(circle at 82% 72%,rgba(52,168,83,.08),transparent 24%),
    var(--surface-alt);
}
.login-card{
  width:min(420px,100%);
  background:var(--surface);
  border:1px solid var(--line);
  border-radius:28px;
  box-shadow:var(--shadow-lg);
  padding:34px;
}
.login-hero{text-align:center;margin-bottom:26px}
.login-icon{width:54px;height:54px;margin:0 auto 16px;border-radius:18px;font-size:18px}
.login-hero h1{font-size:24px;margin:0 0 8px;letter-spacing:-.5px}
.login-hero p{margin:0;color:var(--muted)}

.app-shell{display:grid;grid-template-columns:248px minmax(0,1fr);min-height:calc(100vh - 72px)}
.sidebar{
  background:var(--surface-alt);
  border-right:1px solid var(--line);
  padding:20px 14px;
  position:sticky;
  top:72px;
  height:calc(100vh - 72px);
  display:flex;
  flex-direction:column;
  overflow:auto;
}
.nav-group{margin-bottom:18px}
.nav-label{
  padding:6px 14px;
  color:var(--muted);
  font-size:11px;
  font-weight:650;
  letter-spacing:.8px;
  text-transform:uppercase;
}
.nav-item{
  width:100%;
  border:0;
  background:transparent;
  color:var(--text-soft);
  display:flex;
  align-items:center;
  gap:12px;
  padding:11px 14px;
  margin:2px 0;
  border-radius:999px;
  text-align:left;
  font-weight:560;
}
.nav-item:hover{background:var(--surface-tonal)}
.nav-item.active{background:var(--primary-container);color:var(--on-primary-container)}
.nav-dot{
  width:10px;height:10px;border-radius:4px;
  background:#9aa0a6;
  transition:.18s ease;
}
.nav-item.active .nav-dot{background:var(--primary);transform:rotate(45deg)}
.sidebar-foot{margin-top:auto;padding:12px 6px 0}
.mini-status{
  display:flex;
  align-items:center;
  gap:11px;
  padding:12px;
  border-radius:16px;
  background:var(--surface);
  border:1px solid var(--line);
}
.mini-status strong{display:block;font-size:12px}
.mini-status small{display:block;color:var(--muted);margin-top:2px}

.workspace{padding:30px 34px 48px;min-width:0}
.page{max-width:1480px;margin:0 auto}
.page-head{
  display:flex;
  justify-content:space-between;
  align-items:flex-end;
  gap:20px;
  margin-bottom:22px;
}
.eyebrow{
  margin:0 0 5px;
  color:var(--primary);
  font-size:11px;
  font-weight:700;
  letter-spacing:1.2px;
  text-transform:uppercase;
}
.page-head h1{font-size:30px;line-height:1.15;margin:0 0 7px;letter-spacing:-.7px;font-weight:650}
.page-head p{margin:0;color:var(--muted);font-size:14px}
h2{font-size:17px;line-height:1.35;margin:0;letter-spacing:-.2px}
p{overflow-wrap:anywhere}

.card,.health-banner,.health-card,.metric-card,.advanced-card{
  background:var(--surface);
  border:1px solid var(--line);
  border-radius:var(--radius-lg);
  box-shadow:0 1px 1px rgba(60,64,67,.03);
}
.card{padding:22px}
.card-head{
  display:flex;
  align-items:flex-start;
  justify-content:space-between;
  gap:14px;
  margin-bottom:18px;
}
.card-head p{margin:4px 0 0;color:var(--muted);font-size:12px}
.content-grid{display:grid;gap:18px}
.dashboard-grid{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}
.contacts-grid{grid-template-columns:minmax(330px,390px) minmax(0,1fr);align-items:start}

.page-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.contact-kpi-grid{
  display:grid;
  grid-template-columns:repeat(4,minmax(0,1fr));
  gap:14px;
  margin-bottom:18px
}
.contact-list-card{min-width:0}
.contact-list-head{align-items:center}
.contact-tools{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.import-hint{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:14px;
  padding:10px 12px;
  margin:-4px 0 14px;
  border-radius:12px;
  background:var(--surface-soft);
  color:var(--muted);
  font-size:11px
}
.inline-select{display:flex;align-items:center;gap:7px;white-space:nowrap}
.inline-select select{width:auto;min-height:32px;padding:4px 28px 4px 9px;border-radius:999px;background:#fff}
.field-pair{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.contact-data-list{display:grid;gap:10px}
.contact-row{
  border:1px solid var(--line);
  border-radius:18px;
  padding:15px 16px;
  background:#fff;
  transition:border-color .16s ease,background .16s ease,box-shadow .16s ease
}
.contact-row:hover{border-color:#b7c7df;background:#fbfdff;box-shadow:0 1px 4px rgba(60,64,67,.07)}
.contact-row-top{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}
.contact-row-person{display:flex;gap:12px;align-items:center;min-width:0}
.contact-row-main{min-width:0}
.contact-row-main strong{font-size:14px}
.contact-row-meta{margin-top:3px;color:var(--muted);font-size:11px;word-break:break-word}
.contact-row-actions{display:flex;align-items:center;gap:4px;flex:0 0 auto}
.contact-tag-line{display:flex;gap:6px;flex-wrap:wrap;margin-top:10px}
.contact-stats{
  display:grid;
  grid-template-columns:repeat(5,minmax(0,1fr));
  gap:8px;
  margin-top:12px
}
.contact-stat{padding:9px 10px;border-radius:12px;background:var(--surface-soft);min-width:0}
.contact-stat span{display:block;color:var(--muted);font-size:10px}
.contact-stat strong{display:block;margin-top:2px;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.contact-note{
  margin-top:10px;
  padding-top:10px;
  border-top:1px solid var(--line);
  color:var(--text-soft);
  font-size:11px;
  line-height:1.6
}
.contact-empty{min-height:180px}
.scripts-grid{grid-template-columns:minmax(300px,.8fr) minmax(480px,1.2fr);align-items:start}
.voice-library-card{margin-bottom:18px;padding:20px 22px}
.voice-library-card .card-head{align-items:center;margin-bottom:12px}
.voice-profile-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:10px;margin-bottom:14px}
.voice-profile-item{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 13px;border:1px solid var(--line);border-radius:14px;background:var(--surface-alt)}
.voice-profile-item strong{display:block;font-size:13px}
.voice-profile-item small{display:block;color:var(--muted);font-size:11px;margin-top:2px}
.voice-profile-chip{flex:0 0 auto;padding:4px 8px;border-radius:999px;background:var(--primary-container);color:var(--on-primary-container);font-size:10px;font-weight:650}
.voice-profile-actions{display:flex;align-items:center;gap:4px;flex-wrap:wrap;justify-content:flex-end}
.voice-upload-details{border-top:1px solid var(--line);padding-top:12px}
.voice-upload-details summary{cursor:pointer;color:var(--primary);font-size:13px;font-weight:650;width:max-content}
.voice-upload-grid{display:grid;grid-template-columns:minmax(180px,.75fr) minmax(240px,1.25fr);gap:2px 16px;align-items:end;padding-top:14px}
.voice-upload-grid .field{margin-bottom:10px}
.voice-upload-grid input[type=file]{padding:8px;min-height:42px;font-size:12px}
.consent-check{display:flex;align-items:flex-start;gap:9px;color:var(--text-soft);font-size:12px;line-height:1.5;margin:2px 0 8px}
.consent-check input{width:16px;min-height:16px;height:16px;margin:2px 0 0;flex:0 0 auto}
.voice-upload-hint{grid-column:1/-1;margin:0;color:var(--muted);font-size:11px}
.voice-upload-actions{grid-column:1/-1;display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.voice-upload-actions .inline-status{margin:0}
.tts-settings{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 14px;align-items:end;padding:13px 14px 10px;margin:4px 0 18px;border:1px solid var(--line);border-radius:14px;background:var(--surface-alt)}
.tts-settings .field{margin-bottom:7px}
.tts-volume-field strong{font-weight:700;color:var(--primary);margin-left:6px}
.tts-volume-field input[type="range"]{width:100%;accent-color:var(--primary)}
.tts-volume-hint{color:var(--muted);font-size:11px;margin:0 0 8px;align-self:end}
.tts-provider-note{grid-column:1/-1;color:var(--muted);font-size:11px;margin:0 0 2px}
.script-tts-label{display:inline-flex;align-items:center;margin-left:8px;padding:2px 7px;border-radius:999px;background:var(--primary-container);color:var(--on-primary-container);font-size:10px;font-weight:650;vertical-align:1px}
.sticky-card{position:sticky;top:96px}

.health-banner{
  padding:18px 20px;
  margin-bottom:18px;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:18px;
  background:linear-gradient(135deg,#fff,#f6f9fe);
}
.health-banner>div{display:grid;grid-template-columns:auto 1fr;column-gap:10px;align-items:center}
.health-banner .status-dot{grid-row:1/3}
.health-banner strong{font-size:15px}
.health-banner p{margin:1px 0 0;color:var(--muted);font-size:12px}
.metric-grid{
  display:grid;
  grid-template-columns:repeat(4,minmax(0,1fr));
  gap:14px;
  margin-bottom:18px;
}
.metric-card{padding:18px 20px}
.metric-card span{color:var(--text-soft);font-size:12px}
.metric-card strong{display:block;font-size:30px;line-height:1.1;margin:7px 0 5px;font-weight:650;letter-spacing:-1px}
.metric-card small{color:var(--muted)}
.service-grid{display:grid;gap:0}
.service-row,.check-row{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:14px;
  padding:13px 0;
  border-bottom:1px solid var(--line);
}
.service-row:last-child,.check-row:last-child{border-bottom:0}
.service-row span,.check-row span{color:var(--text-soft)}
.service-row strong,.check-row strong{font-size:13px}
.state-good{color:var(--success)!important}
.state-warn{color:var(--warning)!important}
.state-bad{color:var(--danger)!important}
.state-muted{color:var(--muted)!important}

.btn{
  border:0;
  border-radius:999px;
  min-height:38px;
  padding:0 16px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  gap:7px;
  font-weight:600;
  transition:background .16s ease,box-shadow .16s ease,transform .08s ease;
}
.btn:active{transform:scale(.98)}
.btn:disabled{opacity:.52;cursor:not-allowed;transform:none}
.btn-primary{background:var(--primary);color:#fff}
.btn-primary:hover:not(:disabled){background:var(--primary-hover);box-shadow:0 2px 8px rgba(11,87,208,.22)}
.btn-tonal{background:var(--primary-container);color:var(--on-primary-container)}
.btn-tonal:hover:not(:disabled){background:#c3d7f6}
.btn-text{background:transparent;color:var(--primary)}
.btn-text:hover:not(:disabled){background:rgba(11,87,208,.08)}
.btn-danger{background:var(--danger-bg);color:var(--danger)}
.btn-lg{min-height:46px;padding:0 22px;font-size:14px}
.btn-sm{min-height:32px;padding:0 12px;font-size:12px}
.btn-block{width:100%}

.field{display:block;margin-bottom:15px}
.field>span,.section-label-row>span{
  display:block;
  color:var(--text-soft);
  font-size:12px;
  font-weight:600;
  margin:0 0 7px 3px;
}
input,select,textarea{
  width:100%;
  border:1px solid var(--line-strong);
  background:var(--surface);
  color:var(--text);
  border-radius:12px;
  padding:11px 13px;
  outline:0;
  transition:border-color .15s,box-shadow .15s,background .15s;
}
input,select{min-height:44px}
textarea{resize:vertical;min-height:92px}
input:focus,select:focus,textarea:focus{
  border-color:var(--primary);
  box-shadow:0 0 0 3px rgba(11,87,208,.12);
}
input::placeholder,textarea::placeholder{color:#9aa0a6}
.search-field{
  min-width:240px;
  display:flex;
  align-items:center;
  gap:8px;
  background:var(--surface-soft);
  border:1px solid transparent;
  border-radius:999px;
  padding:0 13px;
}
.search-field:focus-within{border-color:#c5d5ef;background:#fff}
.search-field input{border:0;background:transparent;box-shadow:none;padding:8px 0;min-height:38px}
.search-field input:focus{box-shadow:none}
.search-icon{color:var(--muted);font-size:18px}
.compact-select{width:auto;min-width:150px;border-radius:999px;background:#fff}
.grow{flex:1}
.form-error,.inline-status{min-height:20px;margin:8px 0 0;font-size:12px}
.form-error{color:var(--danger)}
.inline-status{color:var(--muted)}

.empty-block{
  display:grid;
  place-items:center;
  min-height:96px;
  padding:18px;
  border:1px dashed var(--line-strong);
  border-radius:16px;
  color:var(--muted);
  text-align:center;
  background:#fbfcfe;
}
.data-list,.script-list,.recent-list{display:grid;gap:10px}
.data-row,.script-row,.recent-row{
  border:1px solid var(--line);
  border-radius:16px;
  padding:14px 16px;
  background:#fff;
}
.data-row{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:16px;
}
.data-row:hover,.script-row:hover,.recent-row:hover{border-color:#b7c7df;background:#fbfdff}
.data-main,.script-main{min-width:0}
.data-main strong,.script-main strong{font-size:14px}
.data-meta,.script-meta{margin-top:4px;color:var(--muted);font-size:12px;word-break:break-word}
.avatar{
  width:38px;height:38px;border-radius:50%;
  display:grid;place-items:center;
  background:var(--primary-container);color:var(--primary);
  font-weight:700;flex:0 0 auto;
}
.data-person{display:flex;align-items:center;gap:12px;min-width:0}

.script-row{cursor:pointer}
.script-row.selected{border-color:#8ab4f8;background:#f4f8ff}
.script-row-top{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}
.script-row-actions{display:flex;gap:4px}
.script-preview-lines{margin-top:10px;display:grid;gap:5px}
.preview-line{
  padding:7px 9px;
  border-radius:10px;
  background:var(--surface-soft);
  color:var(--text-soft);
  font-size:12px;
  white-space:nowrap;
  overflow:hidden;
  text-overflow:ellipsis;
}
.audio-badge{
  display:inline-block;
  margin-left:8px;
  padding:1px 7px;
  border-radius:999px;
  font-size:11px;
  vertical-align:middle;
}
.audio-badge-ok{background:#e2f4e5;color:#1e7c36}
.audio-badge-wait{background:#fdf1d8;color:#92600a}
.audio-badge-bad{background:#fde7e9;color:#b3261e}
.editor-card{min-width:0}
.section-label-row{display:flex;align-items:center;justify-content:space-between;margin:5px 0 10px}
.section-label-row>span{margin:0}
.segment-editor{display:grid;gap:12px}
.segment-card{
  border:1px solid var(--line);
  border-radius:16px;
  padding:14px;
  background:#fbfcfe;
}
.segment-top{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px}
.segment-number{font-size:12px;font-weight:650;color:var(--primary)}
.segment-actions{display:flex;gap:4px}
.segment-grid{display:grid;grid-template-columns:minmax(0,1fr) 120px;gap:10px;align-items:start}
.segment-grid textarea{margin:0;min-height:84px}
.segment-grid input{margin:0}
.editor-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:16px}
.chip{
  display:inline-flex;align-items:center;min-height:26px;padding:0 9px;border-radius:999px;
  font-size:11px;font-weight:650;white-space:nowrap
}
.chip-neutral{background:var(--surface-soft);color:var(--text-soft)}
.chip-good{background:var(--success-bg);color:var(--success)}
.chip-warn{background:var(--warning-bg);color:var(--warning)}
.chip-bad{background:var(--danger-bg);color:var(--danger)}
.chip-info{background:var(--primary-container);color:var(--primary)}

.dial-layout{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:18px;align-items:start}
.dial-main{padding:26px}
.dial-side{position:sticky;top:96px}
.step-row{display:flex;align-items:center;gap:12px;margin:2px 0 14px}
.step-row:not(:first-child){margin-top:26px}
.step-row h2{margin:0}
.step-row p{margin:3px 0 0;color:var(--muted);font-size:12px}
.step-index{
  width:30px;height:30px;border-radius:50%;
  display:grid;place-items:center;
  background:var(--primary-container);color:var(--primary);font-weight:700;flex:0 0 auto
}
.script-preview{display:block;text-align:left;min-height:0}
.script-preview .preview-item{display:flex;gap:10px;padding:9px 0;border-bottom:1px solid var(--line)}
.script-preview .preview-item:last-child{border-bottom:0}
.script-preview .preview-num{color:var(--primary);font-weight:700;min-width:20px}
.script-preview .preview-text{color:var(--text-soft)}
.script-preview .preview-gap{margin-left:auto;color:var(--muted);white-space:nowrap;font-size:12px}
.check-list{margin-top:4px}
.active-call-card{
  margin-top:18px;
  padding:14px;
  border-radius:16px;
  background:#f1f7ff;
  border:1px solid #c9daf7;
  display:flex;
  align-items:center;
  gap:12px;
}
.active-call-card span,.active-call-card small{display:block;color:var(--muted);font-size:11px}
.active-call-card strong{display:block;margin:2px 0}
.pulse-dot{
  width:12px;height:12px;border-radius:50%;background:#1a73e8;
  box-shadow:0 0 0 0 rgba(26,115,232,.28);
  animation:ring 1.6s infinite
}
@keyframes ring{0%{box-shadow:0 0 0 0 rgba(26,115,232,.28)}70%{box-shadow:0 0 0 9px rgba(26,115,232,0)}100%{box-shadow:0 0 0 0 rgba(26,115,232,0)}}

.callout{
  border-radius:14px;
  padding:12px 14px;
  margin-bottom:16px;
  font-size:13px;
}
.callout-warning{background:var(--warning-bg);color:#6b4500;border:1px solid #f2d58b}
.callout-success{background:#e8f5e9;color:#1e6b35;border:1px solid #b7dfbf}
.callout-danger{background:var(--danger-bg);color:var(--danger);border:1px solid #f3c4c0}

.records-toolbar{display:flex;gap:10px;align-items:center;margin-bottom:14px}
.records-layout{display:grid;grid-template-columns:minmax(520px,1.15fr) minmax(380px,.85fr);gap:18px;align-items:start}
.record-list-card{padding:0;overflow:hidden}
.record-detail{position:sticky;top:96px;min-height:360px;max-height:calc(100vh - 118px);overflow:auto}
.call-table{display:grid}
.call-header,.call-row{
  display:grid;
  grid-template-columns:minmax(170px,1.2fr) minmax(110px,.8fr) 96px 92px 92px;
  gap:12px;
  align-items:center;
  padding:13px 16px;
}
.call-header{
  background:var(--surface-soft);
  color:var(--muted);
  font-size:11px;
  font-weight:650;
  border-bottom:1px solid var(--line);
}
.call-row{border-bottom:1px solid var(--line);cursor:pointer}
.call-row:last-child{border-bottom:0}
.call-row:hover{background:#f8fbff}
.call-row.selected{background:#eef5ff}
.call-person strong{display:block}
.call-person span,.call-time small{display:block;color:var(--muted);font-size:11px;margin-top:2px}
.call-script{color:var(--text-soft);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.empty-detail{
  min-height:320px;
  display:grid;
  align-content:center;
  justify-items:center;
  text-align:center;
  color:var(--muted);
}
.empty-detail-icon{
  width:52px;height:52px;border-radius:18px;
  display:grid;place-items:center;
  background:var(--surface-soft);font-size:20px;margin-bottom:10px
}
.empty-detail h2{color:var(--text);margin-bottom:4px}
.empty-detail p{margin:0}
.detail-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;margin-bottom:18px}
.detail-head p{margin:4px 0 0;color:var(--muted);font-size:12px}
.detail-section{padding-top:16px;margin-top:16px;border-top:1px solid var(--line)}
.detail-section h3{margin:0 0 10px;font-size:13px}
.detail-meta{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.detail-meta div{padding:10px 11px;border-radius:12px;background:var(--surface-soft)}
.detail-meta span{display:block;color:var(--muted);font-size:10px}
.detail-meta strong{display:block;margin-top:3px;font-size:12px}
.audio-wrap audio{width:100%;margin-top:4px}
.timeline{display:grid;gap:9px}
.timeline-item{display:grid;grid-template-columns:54px 1fr;gap:10px}
.timeline-time{color:var(--muted);font-size:11px;padding-top:2px}
.timeline-bubble{padding:10px 12px;border-radius:14px;background:var(--surface-soft);font-size:12px;line-height:1.6}
.timeline-item.ai .timeline-bubble{background:#e8f0fe;color:#174ea6}
.timeline-item.customer .timeline-bubble{background:#f1f3f4;color:#3c4043}
.timeline-role{font-size:10px;font-weight:700;margin-bottom:2px;text-transform:uppercase;letter-spacing:.4px}
.latency-line{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}
.latency-pill{background:var(--surface-soft);border-radius:999px;padding:4px 8px;font-size:10px;color:var(--muted)}

.health-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:14px;margin-bottom:18px}
.health-card{padding:18px}
.health-card span{display:block;color:var(--muted);font-size:11px}
.health-card strong{display:block;margin:7px 0 3px;font-size:18px}
.health-card small{color:var(--muted)}
.kv-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:0}
.kv-grid div{padding:14px;background:var(--surface-soft);border-radius:14px}
.kv-grid dt{color:var(--muted);font-size:11px}
.kv-grid dd{margin:5px 0 0;font-size:16px;font-weight:650}
.advanced-card{margin-top:18px;overflow:hidden}
.advanced-card summary{padding:16px 20px;cursor:pointer;font-weight:650;list-style:none}
.advanced-card summary::-webkit-details-marker{display:none}
.advanced-card summary:after{content:"展开";float:right;color:var(--primary);font-size:12px;font-weight:600}
.advanced-card[open] summary:after{content:"收起"}
.advanced-body{border-top:1px solid var(--line);padding:18px 20px}
.audit-list{max-height:380px;overflow:auto;display:grid;gap:7px}
.audit-row{padding:9px 10px;border-radius:10px;background:var(--surface-soft);font:11px/1.5 ui-monospace,SFMono-Regular,Consolas,monospace;color:var(--text-soft)}
.settings-list{display:grid}
.settings-row{display:flex;justify-content:space-between;gap:20px;align-items:center;padding:15px 2px;border-bottom:1px solid var(--line)}
.settings-row:last-child{border-bottom:0}
.settings-row strong{font-size:13px}
.settings-row p{margin:2px 0 0;color:var(--muted);font-size:11px}
.settings-row>span{font-weight:600;color:var(--text-soft);text-align:right}
.muted-block{margin:0;color:var(--muted)}
.dev-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:14px}
.dev-grid div{padding:12px;border-radius:12px;background:var(--surface-soft);min-width:0}
.dev-grid span{display:block;color:var(--muted);font-size:10px;margin-bottom:5px}
.dev-grid code{font-size:11px;word-break:break-all}

.modal-backdrop{
  position:fixed;
  inset:0;
  background:rgba(32,33,36,.42);
  display:grid;
  place-items:center;
  padding:22px;
  z-index:100;
  backdrop-filter:blur(2px);
}
.modal-card{
  width:min(520px,100%);
  background:#fff;
  border-radius:28px;
  box-shadow:var(--shadow-lg);
  padding:28px;
}
.modal-icon{
  width:48px;height:48px;border-radius:16px;
  display:grid;place-items:center;
  background:var(--primary-container);color:var(--primary);
  font-size:20px;margin-bottom:15px
}
.modal-card h2{font-size:22px;margin-bottom:7px}
.modal-card>p{color:var(--muted);margin:0 0 18px}
.confirm-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:16px}
.confirm-grid div{padding:11px;border-radius:12px;background:var(--surface-soft)}
.confirm-grid span{display:block;color:var(--muted);font-size:10px}
.confirm-grid strong{display:block;margin-top:3px;font-size:13px;word-break:break-all}
.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:18px}

.toast-root{position:fixed;right:22px;bottom:22px;z-index:200;display:grid;gap:8px}
.toast{
  min-width:260px;max-width:380px;
  background:#303134;color:#fff;
  border-radius:14px;
  padding:12px 14px;
  box-shadow:var(--shadow-lg);
  animation:toastIn .18s ease;
}
.toast.ok{background:#1f5f35}
.toast.bad{background:#8c1d18}
@keyframes toastIn{from{transform:translateY(8px);opacity:0}to{transform:none;opacity:1}}

@media(max-width:1180px){
  .health-grid{grid-template-columns:repeat(3,minmax(0,1fr))}
  .records-layout{grid-template-columns:1fr}
  .record-detail{position:static;max-height:none}
  .scripts-grid{grid-template-columns:1fr}
  .dial-layout{grid-template-columns:1fr}
  .dial-side{position:static}
}
@media(max-width:900px){
  .app-header{padding:0 16px}
  .brand-sub{display:none}
  .brand{min-width:0}
  .header-health{display:none!important}
  .app-shell{grid-template-columns:1fr}
  .sidebar{
    position:sticky;
    top:72px;
    height:auto;
    z-index:40;
    flex-direction:row;
    overflow-x:auto;
    gap:6px;
    padding:8px 10px;
    border-right:0;
    border-bottom:1px solid var(--line);
  }
  .nav-group{display:flex;margin:0;gap:4px}
  .nav-label,.sidebar-foot{display:none}
  .nav-item{width:auto;white-space:nowrap;padding:9px 13px}
  .workspace{padding:22px 18px 40px}
  .metric-grid,.contact-kpi-grid{grid-template-columns:1fr 1fr}
  .dashboard-grid,.contacts-grid{grid-template-columns:1fr}
  .sticky-card{position:static}
  .health-grid{grid-template-columns:1fr 1fr}
}
@media(max-width:640px){
  .app-header{height:64px}
  .app-shell{min-height:calc(100vh - 64px)}
  .sidebar{top:64px}
  .brand-mark{width:36px;height:36px}
  .brand-name{font-size:14px}
  .workspace{padding:18px 12px 34px}
  .page-head{align-items:flex-start;flex-direction:column}
  .page-head h1{font-size:26px}
  .metric-grid,.contact-kpi-grid,.health-grid,.kv-grid{grid-template-columns:1fr}
  .field-pair{grid-template-columns:1fr}
  .contact-stats{grid-template-columns:1fr 1fr}
  .contact-tools,.import-hint{align-items:stretch;flex-direction:column}
  .inline-select{justify-content:space-between}
  .card{padding:17px}
  .voice-library-card{padding:17px}
  .voice-upload-grid,.tts-settings{grid-template-columns:1fr}
  .voice-upload-hint,.voice-upload-actions,.tts-provider-note{grid-column:auto}
  .segment-grid{grid-template-columns:1fr}
  .records-toolbar{align-items:stretch;flex-direction:column}
  .search-field{min-width:0}
  .compact-select{width:100%}
  .call-header{display:none}
  .call-row{grid-template-columns:1fr auto;gap:8px;padding:14px}
  .call-row .call-script,.call-row .call-time{grid-column:1/2}
  .call-row .status-cell,.call-row .duration-cell{grid-column:2/3}
  .detail-meta,.confirm-grid,.dev-grid{grid-template-columns:1fr}
  .modal-card{padding:22px;border-radius:22px}
  .health-banner{align-items:flex-start;flex-direction:column}
}
/* Batch outbound */
.batch-layout{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(340px,.8fr);gap:18px;align-items:start}
.batch-create-card{min-width:0}
.batch-list-card{position:sticky;top:96px;max-height:calc(100vh - 118px);overflow:auto}
.weekday-row{display:flex;flex-wrap:wrap;gap:8px}
.weekday-row label{display:flex;align-items:center;gap:6px;padding:7px 10px;border:1px solid var(--line);border-radius:999px;background:#fff;font-size:12px;color:var(--text-soft)}
.weekday-row input{width:14px;height:14px;min-height:14px;margin:0;padding:0}
.batch-contact-picker{margin-top:8px;padding-top:14px;border-top:1px solid var(--line)}
.batch-contact-tools{display:flex;align-items:center;gap:8px;margin-bottom:10px}
.batch-contact-list{display:grid;gap:6px;max-height:300px;overflow:auto;align-content:start;place-items:stretch;padding:8px;min-height:120px}
.batch-contact-option{display:flex;align-items:center;gap:10px;padding:9px 10px;border:1px solid var(--line);border-radius:12px;background:#fff;cursor:pointer}
.batch-contact-option:hover{background:#f8fbff;border-color:#c2d2ea}
.batch-contact-option input{width:16px;height:16px;min-height:16px;margin:0;flex:0 0 auto}
.batch-contact-option .meta{min-width:0;display:flex;flex-direction:column}
.batch-contact-option strong{font-size:12px}
.batch-contact-option small{font-size:11px;color:var(--muted);margin-top:2px}
.batch-campaign-list{display:grid;gap:10px;place-items:stretch;min-height:120px;padding:0;border:0;background:transparent}
.batch-campaign-card{border:1px solid var(--line);border-radius:16px;padding:14px;background:#fff}
.batch-campaign-card.running{border-color:#9fc0ef;background:#f8fbff}
.batch-campaign-top{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}
.batch-campaign-top strong{display:block;font-size:14px}
.batch-campaign-top small{display:block;color:var(--muted);font-size:11px;margin-top:3px}
.batch-campaign-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:12px 0}
.batch-campaign-grid div{padding:9px 10px;border-radius:12px;background:var(--surface-soft)}
.batch-campaign-grid span{display:block;color:var(--muted);font-size:10px}
.batch-campaign-grid strong{display:block;margin-top:3px;font-size:12px}
.batch-progress{height:7px;border-radius:999px;background:#e8edf5;overflow:hidden;margin:10px 0 5px}
.batch-progress>span{display:block;height:100%;background:var(--primary);border-radius:999px}
.batch-campaign-actions{display:flex;gap:6px;justify-content:flex-end;flex-wrap:wrap;margin-top:10px}
.batch-error{margin-top:8px;color:var(--danger);font-size:11px;word-break:break-word}
@media(max-width:1180px){.batch-layout{grid-template-columns:1fr}.batch-list-card{position:static;max-height:none}}
@media(max-width:640px){.batch-contact-tools{align-items:stretch;flex-direction:column}.weekday-row{gap:6px}.batch-campaign-grid{grid-template-columns:1fr}}

.batch-form-actions{display:flex;align-items:center;gap:8px;margin-top:16px}